Step 1: 24 Hour Emergency Contact 

It might seem too obvious, but the restoration process begins when you call our team.

As a property owner and someone who’s responsible for the needs of a property it’s important to have a plan in place for emergencies. If your property experiences a water damage event who do you call?

Having an emergency restoration team on hand before the event occurs is crucial for a fast response time. Our greater Boston area SERVPRO team is available 24 hours a day for water emergencies, large or small.

The reality is, time is money and even a delay of a few can increase the severity of the damage.

We Answer the Phone Ready to Help
Call Today - (617) 227-2200

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment